Google’s AI sounds like a human on the phone — should we be worried?

…if this technology becomes widespread, it will have other, more subtle effects, the type which can’t be legislated against. Writing for The Atlantic, Alexis Madrigal suggests that small talk — either during phone calls or conversations on the street — has an intangible social value. He quotes urbanist Jane Jacobs, who says “casual, public contact at a local level” creates a “web of public respect and trust.” What do we lose if we give people another option to avoid social interactions, no matter how minor?

Source: Google’s AI sounds like a human on the phone — should we be worried?